Refund policy

Last updated: September 24, 2026

Every Effina piece is prepared and packed with care. Because our products include art prints, handmade pieces, and limited or one-of-a-kind creations, all sales are considered final unless an item arrives damaged or defective.

Returns & Refunds

We do not accept returns or offer refunds for change of mind, accidental orders, or other personal reasons.

Please take the time to review product descriptions, dimensions, photographs, and other details before placing your order.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at effinahyatt@gmail.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged or defective item

• Clear photographs of the packaging it arrived in

Please keep the item and its original packaging until your claim has been resolved, as additional photographs or information may be required.

Once we review your claim, we will contact you with the available resolution.

Depending on the item and circumstances, this may include a replacement, where possible, or a refund.

Because many Effina pieces are handmade, limited, or one of a kind, an identical replacement may not always be available. If a suitable replacement cannot be provided, an approved refund will be issued instead.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued. Processing times vary depending on the payment provider and country.

Shipping Damage

Effina is not responsible for minor wear or damage to external shipping packaging that does not affect the item itself.

If the item inside has been damaged during transit, please follow the damaged-item process above and contact us within 7 days of delivery.

Lost or Missing Packages

A package that is lost or missing in transit is handled separately from a damaged-item claim.

If you believe your package has been lost, please contact effinahyatt@gmail.com with your order number so we can review the shipment and available tracking information.

Please note that we cannot be responsible for packages that are confirmed as delivered to the shipping address provided with the order, except where otherwise required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact effinahyatt@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided at checkout, except where otherwise required by applicable law.

Cancellations

Because orders may begin being prepared shortly after they are placed, we cannot guarantee that an order can be cancelled.

If you need to request a cancellation, please contact effinahyatt@gmail.com as soon as possible. If the order has already been processed, prepared, or shipped, cancellation may no longer be possible.

Questions

If you have any questions about an order, damaged item, or this policy, please contact:

Effina
Kuwait
effinahyatt@gmail.com