Privacy policy

Last updated: September 24, 2026

At Effina, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit effina.co, make a purchase, sign up for emails, contact us, or otherwise interact with our store.

Effina operates from Kuwait and sells and ships products to customers worldwide.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Effina, we may collect information necessary to provide our services to you.

This may include:

  • Your name

  • Email address

  • Billing and shipping address

  • Phone number, when provided or required for delivery

  • Order and transaction information

  • Products you purchase or interact with

  • Communications you send to us

  • Information you provide when signing up for our mailing list

  • Technical information such as your IP address, browser type, device information, and information about how you interact with our website

Payment information may be collected and processed by Shopify and the relevant payment provider used to complete your transaction. We do not need to directly store your full payment card details in order to fulfill your purchase.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfill, and deliver your orders

  • Process payments and transactions

  • Provide order confirmations, shipping updates, and other information relating to your purchase

  • Respond to questions, requests, or customer service inquiries

  • Manage returns, refunds, or other order-related issues

  • Detect or prevent fraud, misuse, or security issues

  • Operate, maintain, and improve our online store

  • Comply with applicable legal, tax, accounting, and regulatory obligations

  • Send you emails about new work, products, shop updates, or other news when you have chosen to subscribe

We do not use your information for our own third-party advertising campaigns or advertising pixels at this time.

3. Email Marketing

If you choose to sign up for our mailing list, we may use your email address to send you occasional updates about Effina, including new artwork, handmade pieces, shop releases, and other news.

Signing up is optional.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at effinahyatt@gmail.com.

Unsubscribing from marketing emails will not prevent us from sending transactional communications that are necessary for an order you have placed, such as order confirmations or shipping updates.

4. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

When you use our store, Shopify may process certain personal information on our behalf or for its own purposes in connection with providing its services. This can include information about your device, browsing activity, purchases, contact details, and transactions.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.

5. Service Providers and Sharing of Information

We may share personal information with trusted third parties only where reasonably necessary to operate our store and provide our services.

These may include:

  • Shopify

  • Payment processors

  • Shipping carriers and postal services

  • Order fulfillment or delivery providers

  • Email and communication service providers

  • Technology and website service providers

  • Professional advisers or authorities when required by law

For example, your name, shipping address, phone number, email address, or other necessary delivery information may be provided to a shipping carrier so that your order can be delivered.

We do not sell your personal information directly to third parties for money.

Some service providers may independently process information according to their own privacy policies and legal obligations.

6. International Processing

Effina operates from Kuwait and ships worldwide.

Because we use Shopify and other service providers to operate the store and fulfill international orders, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate measures may be used to protect personal information when it is transferred internationally.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies that help the store function properly and may help provide features such as remembering preferences, maintaining your shopping cart, securing transactions, and understanding the operation and performance of the website.

Some cookies are necessary for the website and checkout to function. Other cookies or similar technologies may depend on your location, choices, and the Shopify services enabled on the store.

Where required, you may be given the ability to manage your cookie preferences through a cookie or privacy settings banner on the website.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, or regulatory obligations.

How long information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted or anonymized, subject to applicable legal requirements and the retention practices of the service providers we use.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on your consent

  • Object to or restrict certain uses of your personal information

  • Request a copy of certain information in a portable format

  • Opt out of marketing communications

These rights are subject to applicable law and may not apply in every circumstance.

To make a privacy request, please contact us at effinahyatt@gmail.com. We may need to verify your request before acting on it.

You may also have privacy rights relating directly to information processed by Shopify.

10. Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us at effinahyatt@gmail.com so that we can review the situation and take appropriate action.

11. Security

We take reasonable steps to protect the personal information handled through our store. We also rely on Shopify and other service providers to provide technical and organizational safeguards for information processed through their systems.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, the services we use, our practices, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact:

Effina
Kuwait
Email: effinahyatt@gmail.com